ux & service design
I offer a holistic and relational approach in user experience and service design for projects that sustain and nurture the communities we belong to and serve.
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I follow your lead in our co-creation. Your vision and needs are honoured boosting your confidence in stepping into your purpose wholeheartedly.
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I offer follow up support to ensure the durability of our creation and our work is long lasting saving you money in the long run.
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I offer design strategies that strengthens and nurtures your relationship with your audience.
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I use the design justice framework in co-creating digital and in person experiences to support authentic connection between you and your audience.
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I provide customized education and skill sharing from the get go to increase your confidence and know how in digital literacy, user experience/ design and visual storytelling.
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I enhance your vision and the message that you want to tell with creative problem solving and generative brainstorming to support image-making and storytelling.
Read some of my work
Client
Caregiver Connections Educations Support Organization
CCESO is a volunteer run organization of former and current migrant care workers focus on doing advocacy and leadership work in the field of carework in Canada since 2007.
The Work
The Logo Redesign: The new design paid homage to the old logo. The colourful palette and crisscross arms were simplified. The new logo maintains the organization’s value and mission: support workers, provide advocacy work and participate in solidarity work. This timeless logo emphasize the many ways CCESO offers a ‘lending hand’ to its members.
Site Redesign: The website has a fresh look with updated information architecture that is more accessible and navigable for website visitors. Many of whom are seeking updates on the state or status of migrant carework in Canada.
Teach-in: I developed an online teach-ins so that members feel empowered to run and post on their website in the way they see fit. As well as developing an easy to use, culturally appropriate owner’s manual which CCESO members can access whenever they need to.
An homage to the old logo, the new timeless design emphasize the many ways the CCESO offers a ‘lending hand’ to its members.
Ready to talk about your project?
Client
Alexandra Park Neighbourhood Learning Centre
Alexandra Park Neighbourhood Learning Centre is an adult literacy program in downtown Toronto. As a community based learning centre, they have been offering learner-centred classes for adults for the last forty years.
The Work
Migrated the APNLC newsletters into the new site for ease of access
Accessibility was top priority in the site redesign. The site refresh includes a specifically designed Class and Workshop page for adult learners who generally access this information on their mobile phone. With this in mind, the text size is increased and written in clear language. The schedule is also organized for easy scrolling and reading on the mobile. This is to accommodate even the most basic tech users among the learners.
Client
West TO Literacy Collaborative
The West Toronto Literacy Learning Collaborative is made up of five inclusive and culturally diverse community literacy programs across the west-end of downtown Toronto. They provide access to learning from a social justice perspective. Since 2012 they have been hosting a tutor training program.
The Work
Curriculum Development: Restructured and updated the curriculum with support from external curriculum developer consultants and learning management consultants
Developed a process based, learner centred approach Land Acknowledgement integrated into the tutor training curriculum as part of the Collaborative’s social justice and decolonial frameworks to adult education
UX & Systems Design: Conducted multiple pronged research such as contextual inquiry, participatory design, interviews, surveys, user testing and regression testing among others to improve touchpoints and interactions for two user types on the tutor training ecosystem (learning management system, website, online classes and information system)
Redesigned and set-up an updated information system for asynchronistic tutor training so that learning and training materials are easily managed, accessed, updated and organized by multiple users and organizations
Set-up, designed and launched the website from scratch for the Organization to support virtual outreach
Illustrated the additional visuals for the website that provides site visitors insight of in-person experience of tutor-learner dynamic in community adult literacy
Kim Wilson, community literacy worker, APNLC
“Althea created an organizational website for a community literacy organization where we sent her the copy, and Althea designed the magic! We were able to troubleshoot various pre-existing design challenges together via Zoom and email, and she was highly responsive and communicative throughout the process. Althea is easy to work with and is both professional and personal at the same time. We have hired Althea for a number of projects and will continue to do so.”
what people are saying
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what people are saying 〰️
Wanda Tse, Program Supervisor, DPNCHC
“I worked with Althea on three projects, and she was a pleasure to work with every time. She uses a collaborative approach that really lets everyone's voice be heard. She was always on top of deadlines and kept our group in check. She was able to design training that addressed the complex content and the diverse needs of our end users while being engaging and easy-to-use. I would highly recommend Althea for any projects you have!”
